Order a Starter Kit
Everything you need to start sending cases to Avaneer Dental Lab: easy digital and analog case submission, one-on-one technician support, printable Rx forms, and dependable turnaround times.
Request Your KitA redefined lab experience, from your first case
From chairside to final delivery, our platform and team support you every step of the way.
- ✓Seamless digital and analog case submission
- ✓One-on-one technician support
- ✓Printable Rx forms and shipping labels on request
- ✓Dependable turnaround times
Request Your Starter Kit
Tell us a little about your practice and our team will reach out to get you set up.
Working with Avaneer
How to send cases, reach our technicians, and schedule pick-ups.
Case Acceptance
Medit: send invite to info@avaneerdental.com
TRIOS: send invite to info@avaneerdental.com
iTero: ID #16894
Sirona / Primescan: select Avaneer as preferred lab
Indicate all items being shipped on the Rx: upper or lower impression(s), bite, pre-op, etc.
Tooth shade, stump shade, tissue shade, and RPD type (all acrylic, flexible, or cast)
Doctor Hotline
Fixed case information
Shade photos, taken with a shade tab and without shadows
Pre-op and temporary photos
Case design questions: occlusion, contacts, and pontics
Customer Service
Steve Crouse: (586) 817-4678
Treatment planning, doctor preferences, and a shoulder to lean on
Katrina Shkreli: (248) 212-4984
Customer service, billing and accounting, and overall lab performance
Pick-ups
Call (586) 737-7922
Text (844) 336-8522
Email frontoffice@avaneerdental.com
Shipping labels are provided upon request.
Printable Rx Forms
Print our Rx form and include it with every analog case so our technicians have everything they need.
Avaneer Rx Form
Our Guarantee to You
Complete satisfaction on every new product
Avaneer Dental Lab guarantees complete customer satisfaction for the first 30 days after completion of all new products. If you are not satisfied, we will make it right in one of three ways:
The guarantee is specific to the original doctor and cannot be transferred to another doctor or patient. It may be altered if the customer chooses to proceed with a treatment option against the recommendation of our technicians.
Guarantee Protection by Product
Fixed
Temporaries, wax-ups, and other temporary-use fixed products are not covered due to their temporary nature.
Implants
Removables
Excludes immediate dentures and treatment partials.
Sleep & Ortho
Terms run from the date of invoice unless noted. Screw-retained hybrids: remade at no charge for poor fit only if the prosthesis does not fit the model and the model is returned with the prosthesis for remake. The lab is not liable for other costs of adjustment, repair, or replacement. The warranty is void if the lab's verification jig protocol for screw-retained hybrids was not followed.
Credit & Remake Policy
Remakes and credits do not apply in the situations below. Expand to read the full policy.
View full Credit & Remake Policy Show +
Avaneer Dental Lab warrants that a remake or credit will not apply under the following conditions:
- The original appliance is not returned at the time of the remake request.
- The lab deemed the provided case materials incomplete or unsatisfactory, and the customer elected to proceed without making adjustments, refused a try-in, or did not supply requested materials.
- The customer requests a tooth shade different from the original request.
- The finished product has a poor fit after the try-in was approved.
- The treatment plan or material changed from the original request.
- The request is made more than 30 days from the invoice date.
- The case involves immediate or surgical partials or dentures, or treatments with healing extractions.
- The appliance fits the model but does not fit in the mouth.
- The remake reason is not specified, or the original materials or appliance(s) are not returned.
- The account is past due. Avaneer Dental Lab reserves the right, in its sole discretion, to refuse new cases and to hold remake or credit cases until the balance is paid in full and the account is current.
Avaneer Dental Lab may amend the remake or credit policy at its sole discretion and without prior notice.
Your first case starts here
Request your starter kit with Rx forms and submission guides using the form above. Prefer to go digital? Connect your scanner instead.
